Terms / Policies
Last updated: October 8, 2026.
These policies summarize Gaverra Business Advancements LLC’s business services. Your signed Service Agreement, completed Service Order and approved changes define the purchased scope and controlling terms. This page does not amend an existing agreement or create a purchase.
Services
Gaverra provides one main package: AI Receptionist & Follow-Up for contractors ($297 setup + $397/month). It includes 1,000 call minutes and 1,000 total inbound/outbound SMS segments per monthly billing period, for one location with one service number, one English voice agent, one supported calendar, and up to 3 staff users. Voice and text scheduling are tested separately; direct booking or appointment-request mode is confirmed after a compatibility check. There is no separate Call Recovery package.
Optional add-ons (when purchased): Review Requests ($197 setup + $79/month) supports up to 100 jobs/month and adds 500 pooled SMS segments; Estimate Follow-Up ($297 setup + $97/month) supports up to 50 newly enrolled estimates/month and adds 500 pooled SMS segments. Both require an existing supported status source; other work is separately scoped.
Setup Fees
Setup fees are due at signing unless the order specifies installments. Implementation begins after signatures, payment and required access and information. Refund treatment is described below; starting implementation does not remove the main-package guarantee.
Monthly Service Fees
Monthly billing starts on each service’s actual approved go-live date, after testing and written approval—not merely when ready. Recurring services renew month to month and are billed in advance on that service’s monthly anniversary, or the last day of a shorter month. Separately launched add-ons may have separate billing dates. The same service and period must not be charged twice. Fixed projects do not automatically renew.
Payment Method and Automatic Billing
Recurring services require a valid authorized payment method unless Gaverra agrees otherwise. Automatic charges require appropriate payment authorization. Enter payment details only through the secure processor. Usage invoices are provided at least seven calendar days before an authorized automatic usage charge, or longer when required by the payment method or law. Revoking autopay stops new automatic charges under that authorization but does not itself cancel service or erase amounts properly due.
Usage Charges
Normal provider/AI/number costs and standard registration, along with your included allowances, are covered; standard initial registration is included in setup. Only separately authorized extra usage is billed at $0.25 per call minute and $0.03 per inbound or outbound SMS segment, within an expressly approved extra-usage budget (default $0). Usage is itemized in arrears, and you will receive at least seven calendar days’ advance notice before any authorized automatic usage charge.
Existing carrier service is retained and paid directly by the client (no double billing). Call minutes include connected human transfers, counted once and rounded up per connected call. Long texts may use multiple segments. Included allowances do not roll over.
We notify at approximately 80% usage and at exhaustion; upon exhaustion we follow the agreed call handoff and pause affected outbound messaging. Usage reporting can lag; we do not promise an instantaneous hard cap. Gaverra absorbs any unapproved excess caused by delayed or failed controls.
Payment Processing Fees
Gaverra currently absorbs its ordinary payment-processing fees and does not add a separate payment-processing surcharge to client invoices unless a future written agreement states otherwise.
Taxes
Applicable sales, use, or similar transaction taxes may be added only when Gaverra is legally required to collect them.
Failed or Late Payments
To the extent lawful, one flat $25 late fee may apply to a genuinely separate invoice when an undisputed amount remains unpaid seven calendar days after its due date. It does not recur or compound and cannot exceed a lower applicable legal maximum. It is not automatically debited without authorization covering it. For an undisputed invoice fourteen days overdue, affected services may be suspended after at least three business days’ written warning. Reasonably disputed amounts do not trigger late fees or suspension while the parties cooperate in good faith. Safety, unlawful activity, material security threats or provider restrictions may require immediate action. Monthly management fees for fully suspended services stop during suspension; authorized unavoidable third-party retention costs may continue. The signed agreement governs notice, restoration and termination.
Cancellation
To cancel a recurring service, send written notice (email is acceptable) before the next renewal. This stops the next recurring charge and the service ends at the end of the then-paid period. No ordinary 30-day notice period or routine mid-month proration applies. No additional cancellation form or sales call is required.
Email: [email protected]. Authorized overages and earned project fees remain payable.
14-Day Guarantee & Refunds
For AI Receptionist & Follow-Up, you may cancel by email within fourteen calendar days after the complete main package’s actual approved go-live to receive a refund of that package’s full setup fee and first monthly service payment actually paid, including the normal included usage. The exact deadline—11:59 p.m. Central Time on the fourteenth calendar day after go-live—is recorded in the launch confirmation. Authorized overages remain payable separately and do not delay or reduce the guarantee refund.
Refunds are issued within thirty calendar days of the request. Optional add-ons are excluded unless expressly included in writing. Outside the guarantee, earned milestone and refund rights under the signed agreement apply, and nonwaivable rights remain.
Add-Ons and Upgrades
New services and material scope changes require an approved Change Order stating scope, fees, dependencies, and billing effects before work or charges begin. Recurring add-ons start billing at their own actual approved go-live. Any separately purchased service requires updated payment authorization. The same service and period will not be charged twice, and there is no duplicate subscription for the same service period. Fixed projects do not automatically renew and have no recurring management charge unless expressly purchased.
Maintenance and Changes
The main package includes maintenance, configuration-defect correction, and small updates to existing settings (such as hours, greetings, notification contacts, and message wording). There is no 30- or 60-minute repair cap for defects or small existing-setting updates. New workflows, integrations, locations, or substantial redesigns require separate scope and price approval.
Support is by email; requests receive an acknowledgment and available next steps by 5 p.m. Central Time on the next Monday–Friday business day after receipt. Available error alerts are reviewed each weekday. Five relevant conversations per week are reviewed when available, and a monthly workflow/booking/handoff check and summary is provided. This is not 24/7 human staffing.
Third-Party Services
Some Gaverra systems rely on third-party platforms, software, communication providers, AI providers, payment processors, or other services.
Gaverra does not control the availability, pricing, policies, or technical performance of independent third-party providers. Changes made by third-party providers may affect the cost or functionality of certain services.
Gaverra remains responsible for its own configuration, provider selection and agreed obligations. The signed agreement describes outage remedies.
Client Responsibilities
Clients provide accurate business information, lawful communication permissions, approved content, working access and a responsible human contact. Staff handle replies, callbacks and exceptions as agreed. Required team access, alerts and handoff procedures are verified before launch. Client delays extend estimates but do not authorize billing before approved go-live. AI acts only within approved information and rules; independent diagnosis, emergency dispatch and unrestricted pricing are excluded. Supported booking and integrations are confirmed before inclusion.
Intellectual Property and Client Data
Clients retain their supplied content, brand, customer records and business data. Gaverra retains its pre-existing templates, methods and tools, subject to agreed project-specific rights and third-party licenses. The agreement provides standard available-data export and eligible number-transfer cooperation, subject to documented platform limits. Export requests should be made within thirty days after termination. Operational data is deleted or de-identified within sixty days, except required legal, billing, suppression and security records; backups follow disclosed provider schedules. Custom migration and whole-account transfer are not automatically included.
No Guaranteed Results
Gaverra provides systems and services designed to improve business processes, communication, organization, and follow-up. Gaverra does not guarantee specific revenue, lead volume, appointment volume, sales results, or business outcomes.
Changes to These Policies
We may update this informational page and its date. Website changes do not unilaterally amend signed agreements or remove existing rights.
Contact
Gaverra Business Advancements LLC
Email: [email protected]
Phone: 314-762-8018
© 2026 Gaverra Business Advancements LLC. All rights reserved.